Privacy Policy

1. Who we are

Dryfix Installations Ltd (“we”, “us”, “our”) is a roofing contractor registered in England & Wales. Our registered address is in Stafford, Staffordshire. If you have any questions about this policy, please contact us at 07964 716769.

2. What data we collect

We may collect the following personal information when you contact us or use our website:

• Your name
• Your phone number and/or email address
• Your property address (to provide a quote or carry out work)
• Details of the roofing work you require
• Technical data such as your IP address and browser type (collected automatically)

3. How we use your data

We use the information you provide to:

• Respond to your enquiry and provide a quote
• Carry out roofing work you have instructed us to do
• Send you appointment reminders or follow-up information
• Improve our website and services
• Comply with legal and regulatory obligations

We will not sell, rent or share your personal data with third parties for marketing purposes without your explicit consent.

4. Legal basis for processing

We process your personal data under the following lawful bases:

• Contract: to fulfil a contract with you or take pre-contractual steps at your request.
• Legitimate interests: to respond to enquiries and improve our services, where this does not override your rights.
• Legal obligation: where we are required to comply with applicable law.

5. How long we keep your data

We retain personal data only for as long as necessary. Enquiry data is typically kept for up to 2 years. Data relating to completed contracts (invoices, guarantees) may be retained for up to 7 years to comply with HMRC requirements.

6. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, please call us on 07964 716769.

7. Cookies

Our website may use cookies to improve your browsing experience and gather anonymous analytics data. No personally identifiable information is collected through cookies. You can disable cookies in your browser settings at any time.

8. Third-party services

We may use third-party services such as Google Analytics to understand how visitors use our site. These services have their own privacy policies and we encourage you to review them.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated date.